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Posts Tagged ‘SLA


  • Technology giant IBM launched a set of cloud computing tools designed to help business partners adopt cloud business models and generate new revenue streams by offering public, private and hybrid cloud infrastructures, applications and services to their clients. The company is extending the IBM SmartCloud portfolio with two new public cloud services, SmartCloud Enterprise+ and SmartCloud Application Services.
  • SmartCloud Enterprise+ will provide infrastructure as a service, including enterprise-class governance, administration and management control, multiple security and isolation options built into the virtual infrastructure and network, and real business-centric service-level agreements (SLAs). Additionally, IBM intends to make SCE+ available to qualified IBM business partners for resell in the first half of 2012.
  • SmartCloud Application Services will enable enterprise applications as a cloud service using a set of secure tools, and interested ISVs can join the SmartCloud Application Service beta program.
  • IBM also announced enhancements to the existing IBM SmartCloud, including a white label option for business partners to launch branded services based on SmartCloud Enterprise.
  • In addition, IBM is launching SmartCloud Foundation, a family of private cloud solutions to help businesses design and deploy private cloud environments. The private cloud offerings will be specifically targeted to small to medium-size businesses (SMBs). SmartCloud Entry, delivered by IBM Starter Kit for Cloud, offers the building blocks to create private clouds on virtualized IBM System x and Power Systems hardware.

1. What happens if your cloud computing resources are unavailable?

While questions about disaster recovery and high availability in the cloud will be similar to those asked about your own data center, you need to be a lot more specific when looking to implement or utilize a cloud environment.

SLAs vary widely between providers so you’ve got to make sure you’re clear on the details surrounding guaranteed uptime, and then decide if that works for your business.

 

2. How (and more importantly where) do you backup data?

In a cloud environment, IT executives need to be confident that their data not only will be replicated but also stored across multiple sites in separate locations to ensure they will still have access to that data in the event of a data center failure or other incident.

 

3. How do you handle large data migration and what are the costs?

While provisioning a cloud environment takes minutes, populating that cloud with the necessary data is an entirely different story.

For example, if you need to migrate or populate a database to the cloud that is too large to send over the network, you need to consider factors such as additional costs, available data load options, and the process for working with your provider on the migration.

 

4. What are my network access options – and, more importantly, the restrictions?

One of the biggest benefits of the cloud is being able to access critical data over the Internet from any location. Beyond obvious questions such as whether you can access the cloud from mobile devices is whether the provider can support VPNs or dedicated connections. This is particularly true for organizations like financial services firms that have more stringent rules around access.

 

5. My organization must comply with regulations. What are my options for using IaaS?

For some organizations, particularly ones that have to comply with stringent regulations, public cloud IaaS offerings might not make sense.

Ultimately, everything is shared even though it’s separate both logically and from a security perspective. For this reason, many CIOs may look to community clouds, which enable companies with similar requirements – for example, two pharmaceutical companies that both must meet strict FDA regulations – to share a cloud and achieve true economies of scale.

 

6. What’s the cost to decommission an IaaS project?

While most cloud providers are upfront about the cost of specific IaaS offerings (for example the cost per megabyte for storage), it is much more difficult to provide a cost for decommissioning – a critical but often forgotten step in the cloud life cycle.


  • Virgin Media Business has teamed up with web hosting and services provider Savvis to offer a new contract-free cloud computing service to UK customers.

 

  • Using Virgin Media’s fibre-optic cable network and Savvis’s enterprise virtual private datacentre (VPDC), the cloud computing service will be available without a contract and on a pay-as-you-go basis with companies paying for usage by the hour.

 

  • The service is aimed at enterprises with between 250 to 1,000 employees and offers three different service-level agreements (SLAs) and uptime guarantees.

 

  • Mark Heraghty, Virgin Media Business’s managing director, said the service allows companies to quickly deploy private datacentres and avoid complex procurement processes.

 

  • The VPDC service will allow IT managers to gain virtual computing power quickly and easily by designing and deploying their own private datacentre in just a few clicks. They can have it up and running the same day and the set-up can then be modified as and when required, with changes being ready to go within 90 minutes

 

  • Ovum analyst David Molony said Virgin’s announcement is a big challenge to BT and Cable & Wireless, which already launched virtual datacentre services.

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