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Fujitsu selects Salesforce.com to unify key cloud-based departments

Posted on: November 11, 2011


  • Tokyo-based company modernising its CRM in staggered but rapid implementation as part of its change management project
  • Information and communications technology company Fujitsu has chosen Salesforce.com to unify key cloud-based infrastructure of the Tokyo-based company.
  • Fujitsu selected the enterprise cloud computing company to link sales, marketing and business assurance operations as part of a change management project. Fujitsu hopes that the implementation of Salesforce.com’s Sales Cloud and Chatter will establish a central platform between the three key customer-facing departments to provide a unified and open approach to deal with customers and prospects.
  • Fujitsu is modernising its Customer Relationship Management (CRM) by rolling out the Sales Cloud for 1,200 employees in a staggered but rapid implementation, as a part of this change management project, said the company.
  • The company added that it opted for the unification of departments with Salesforce.com’s support to overcome the requirement of major overhaul and the choice for the next stage of development. The decision to move to a cloud computing offering from Salesforce.com helps Fujitsu to deliver end-to-end visibility across the business, to improve customer service, increase productivity and reduce overall IT costs, said the company

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